British Gas.
energy and home services provider in the United Kingdom
Centrica plans 1,300 job cuts in AI overhaul
British Gas owner Centrica announced plans to cut about 1,300 jobs over two years—roughly 14% of its customer operations—as it shifts to digital self-service and AI tools, with 800 additional cuts on top of 500 previously announced. The company says the changes reflect evolving customer behaviour and ongoing efficiency investments, while unions and critics argue the move amounts to replacing human call-center roles with automation, despite assurances that essential support for vulnerable customers will remain.
Business · 9 sources · Jul 23, 2026Read itThe journal
Open the journal →The conversation starts in the journal — be the first to post.
About British Gas
British Gas is an energy and home services provider in the United Kingdom. It is the trading name of British Gas Trading Limited, British Gas Services Limited, British Gas Services (Commercial) Limited, British Gas New Heating Limited and British Gas Insurance Limited, all of which are subsidiaries of Centrica. Serving around ten million homes in the United Kingdom, British Gas was the largest electricity supplier in the country until 2024 when it was overtaken by Octopus Energy. It remains the largest gas supplier. It is considered one of the Big Six dominating the gas and electricity market in the United Kingdom.
Everything about British Gas →- Country
- United Kingdom
- Headquarters
- Windsor
- Inception
- January 1, 1973, 1997
- Website
- https://www.britishgas.co.uk/