Centrica plans 1,300 job cuts in AI overhaul
British Gas owner Centrica announced plans to cut about 1,300 jobs over two years—roughly 14% of its customer operations—as it shifts to digital self-service and AI tools, with 800 additional cuts on top of 500 previously announced. The company says the changes reflect evolving customer behaviour and ongoing efficiency investments, while unions and critics argue the move amounts to replacing human call-center roles with automation, despite assurances that essential support for vulnerable customers will remain.
Business · 9 sources · Jul 23, 2026Read itThe journal
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About GMB Union
The GMB is a general trade union in the United Kingdom which has more than 560,000 members. Its members work in nearly all industrial sectors, in retail, security, schools, distribution, the utilities, social care, the National Health Service (NHS), ambulance service and local government.
Everything about GMB Union →- Country
- United Kingdom
- Headquarters
- London
- Inception
- March 31, 1889
- Website
- http://www.gmb.org.uk/