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Centrica's AI-driven restructuring and financial results

British Gas owner Centrica cuts jobs as it shifts to AI-driven customer service while reporting improved first-half 2026 profit and a raised dividend.

2 stories20 sourcesUpdated Jul 23, 2026

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Jul 23, 2026
Centrica announces plans to cut about 1,300 jobs over two years as it shifts to digital self-service and AI tools.
9 sources on this →
Jul 23, 2026
Centrica reports a first-half 2026 pre-tax profit of £672 million and raises its interim dividend to 2.0p per share.
11 sources on this →

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Centrica plans 1,300 job cuts in AI overhaul

British Gas owner Centrica announced plans to cut about 1,300 jobs over two years—roughly 14% of its customer operations—as it shifts to digital self-service and AI tools, with 800 additional cuts on top of 500 previously announced. The company says the changes reflect evolving customer behaviour and ongoing efficiency investments, while unions and critics argue the move amounts to replacing human call-center roles with automation, despite assurances that essential support for vulnerable customers will remain.

9 sources

Centrica Reports 2026 H1 Profit, Raises Dividend

Centrica posted a first-half 2026 pre-tax profit of £672 million, helped by £213 million of exceptional gains, and raised its interim dividend to 2.0p per share, even as underlying earnings faced headwinds from lower nuclear realisations, outages, and asset disposals. The group maintained guidance with a mixed picture across segments, noting continued investment and portfolio simplification as it seeks more stable, long-term earnings and a lower net cash position.

11 sources

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