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customer service — latest news, discussion & facts — IJR

customer service

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customer service

provision of service to customers

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About customer service

Customer service is the assistance and advice provided by a company to those who buy or use its products or services, either in person or remotely. Customer service is often practiced in a way that reflects the strategies and values of a firm, and levels vary according to the industry. Good quality customer service is usually measured through customer retention. Successful customer service interactions are dependent on employees "who can adjust themselves to the personality of the customer".

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Facts from Wikidata (CC0). Image by Oregon Department of Transportation via Wikimedia Commons (CC BY 2.0).

Not who you're looking for? Others named customer service: Lyla, a timid and first-time member of the food service indu