Net neutrality in the United States
In a hearing on net neutrality in 2014, Pai said that he was committed to a free and open internet and that it was not the FCC's role to determine net neutrality. He testified that "a dispute this fundamental is not for us, five unelected individuals, to decide. Instead, it should be resolved by the people's elected representatives, those who choose the direction of government, and those whom the American people can hold accountable for that choice." Later, Pai voted against the FCC's 2015 Open Internet Order, classifying internet service under Title II of the Communications Act of 1934, which bars certain providers from "mak[ing] any unjust or unreasonable discrimination in charges, practices, classifications, regulations, facilities, or services". He said in December 2016 that he believed Title II net neutrality's "days [were] numbered", and was described by The New York Times as a stickler for strict application of telecommunications law and limits on the FCC's authority.
In a speech two weeks before the FCC's scheduled December 2017 vote on net neutrality, Pai was critical of celebrities including Cher, Mark Ruffalo, and Alyssa Milano for boosting opposition to the planned repeal. In response to criticism from Ruffalo, Pai said "Getting rid of government authority over the Internet is the exact opposite of authoritarianism. Government control is the defining feature of authoritarians, including the one in North Korea." Pai said Twitter and other tech companies were hypocritical for arguing for a free and open internet while, according to Pai, such companies "routinely block or discriminate against content they don't like".
The day before the FCC's scheduled vote on net neutrality, Pai appeared in a video entitled "Ajit Pai Wants The Internet To Know You Can Still Harlem Shake After Net Neutrality". The controversial video showed him dancing to the "Harlem Shake" and buying products online, including a toy lightsaber. In the video, Pai is shown dancing next to Martina Markota, a proponent of the Pizzagate conspiracy theory and a staff member at the Daily Caller, the media outlet that produced the video. In response to the video, Star Wars actor Mark Hamill said Pai was "unworthy" of holding the Jedi weapon, as "a Jedi acts selflessly for the common man". Baauer, the creator of the song featured in the video, threatened to take legal action against Pai alongside his record label for Pai's use of the song in his video.
As chairman, he also closed an investigation into zero-rating practices by wireless providers T-Mobile, AT&T, and Verizon. On May 18, 2017, the Federal Communications Commission took the first formal step toward dismantling the net neutrality rules, and on December 14, 2017, voted to reverse Title II regulations after a contentious public comment period.
In February 2018, the National Rifle Association of America (NRA) awarded Pai with the Charlton Heston Courage Under Fire Award for repealing net neutrality rules despite facing heavy public criticism. As part of the award, a handmade Kentucky long gun was gifted to Pai. This gift caused former White House ethics attorney Walter Shaub to question if Pai, a federal employee, had violated ethics rules by accepting gifts from lobbyists such as the NRA. Pai ultimately refused the gift.
When the U.S. Senate voted by 52–47 "to put the Federal Communications Commission's net-neutrality rules back in place" in May 2018, Pai was said to be "upset", stating having no net neutrality rules "will help promote digital opportunity" while making "high-speed Internet access available to every single American". Regarding "Democrats' effort to reinstate heavy-handed government regulation of the Internet", Ajit Pai conceded it would fail in the House.
During an investigation of fake comments in support and against net neutrality, Pai refused to hand over evidence or help New York's Attorney General in determining the scope of manipulation by ISPs of the public comment process.